Shipping policy

Last updated: July 16, 2026

This Shipping Policy applies to orders placed through diamooky.com.

Where We Ship

Diamooky currently ships to addresses within the United States. International shipping is not currently offered through the online store.

Processing Time

Orders are normally processed within 1–2 business days, Monday through Friday, excluding public holidays. Orders placed before 2:00 p.m. Pacific Time may ship the same business day, but same-day dispatch is not guaranteed during peak periods.

Shipping Options and Rates

  • Standard shipping for orders over $50: Free; estimated delivery in 5–8 business days.
  • Standard shipping for orders of $50 or less: $5.00 flat rate; estimated delivery in 5–8 business days.
  • Therefore, you can expect your order to arrive within 6 to 10 business days after placement.

Available services, charges, and the final delivery estimate are displayed at checkout. Delivery estimates begin after the order is processed and are not guarantees.

Tracking

When your order ships, we will send a confirmation email containing the available tracking information. Tracking can take up to 48 hours to update after the carrier receives the parcel.

Address Changes

Please confirm your shipping address before completing checkout. Contact support@diamooky.com immediately if a correction is required. We cannot guarantee address changes after processing begins and are not responsible for delays or losses caused by an incorrect address supplied by the customer.

Delays, Lost Packages, and Delivery Issues

Carrier delays caused by weather, service interruptions, holidays, security inspections, or other circumstances outside our reasonable control can affect delivery. If tracking shows no movement for an extended period, or a package is marked delivered but cannot be found, contact us promptly with your order number. We will work with the carrier and provide a reasonable resolution based on the investigation.（We use USPS, UPS, or FedEx for domestic deliveries）

Damaged Packages

If your package or product arrives damaged, keep the packaging and email support@diamooky.com within 7 days of delivery with your order number and clear photographs.

Contact

E-mail: support@diamooky.com

Tel.: +1 (213)218-5754

Business Hours: Mon - Fri 8:00 am - 6:00 pm PST


Mailing address: BESTEFFIE INC (d/b/a Diamooky), 8375 Sultana Ave, Fontana, CA 92335, United States