Refund policy

Last updated: July 16, 2026

We want you to be confident in every Diamooky purchase. This Refund and Return Policy applies to products purchased directly from diamooky.com.

30-Day Return Window

You may request a return within 30 calendar days after your order is delivered. To qualify, the product must be unused, uninstalled, unmodified, in its original condition and packaging, and accompanied by proof of purchase.

Starting a Return

  1. Email support@diamooky.com with your order number and the reason for the return.
  2. Wait for return authorization and shipping instructions before sending the product.
  3. Use the prepaid return label supplied by Diamooky and package the product securely.

Returns sent without prior authorization might be delayed or refused. Eligible return instructions are normally issued within one business day.

Damaged, Defective, or Incorrect Items

Inspect your order when it arrives. If an item is damaged, defective, missing parts, or different from what you ordered, contact us within 7 days of delivery and include clear photos. After verification, we will provide an appropriate replacement, refund, or other solution at no additional cost. We might not require a damaged item to be returned.

Items That Cannot Be Returned

We cannot accept returns for products that have been installed, used, altered, damaged after delivery, or returned without their original components. Gift cards and items clearly marked final sale are also non-returnable, except where applicable law requires otherwise.

Exchanges

For the fastest exchange, request a return for the original item and place a new order after the return is approved. If we shipped an incorrect or defective product, contact us before placing another order.

Refunds

After we receive and inspect an eligible return, we will notify you of the decision. Approved refunds are issued to the original payment method within 3–5 business days. Your bank or card provider might require additional processing time. Original shipping charges and expedited shipping fees are non-refundable unless the return results from our error or applicable law requires otherwise.

Order Cancellations

To request a cancellation or address change, contact us as soon as possible. We cannot guarantee changes after an order has entered processing or shipped. A shipped order must follow the return process above.

Contact

Email: support@diamooky.com
Mailing address: Diamooky, 1226 North King St, Num 504, Wilmington, Delaware 19801, United States